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How to Refund a Payment that was Not Created in RAMCO

Issue:

A charge went through to eCommerce, but a payment record was not created in RAMCO.

 

Resolution:

Many organizations receive reports from eCommerce that may contain EC control numbers. If you have the EC control number, simply creating a manual payment and refunding against it will solve this issue.

For reference on how to create a manual payment, please refer to this KB https://cobaltcare.zendesk.com/hc/en-us/articles/208472316-Create-a-Payment-Record

To reference on how to refund a payment, please refer to this KB Article: https://cobaltcare.zendesk.com/hc/en-us/articles/208472446-Refund-the-Entire-Amount-of-a-Payment

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