How to Refund a Payment that was Not Created in RAMCO


A charge went through to eCommerce, but a payment record was not created in RAMCO.



Many organizations receive reports from eCommerce that may contain EC control numbers. If you have the EC control number, simply creating a manual payment and refunding against it will solve this issue.

For reference on how to create a manual payment, please refer to this KB

To reference on how to refund a payment, please refer to this KB Article:

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Article is closed for comments.