In RAMCO, there is a setting where you can specify a default NRDS ID in your system. Most orgs use their AE's NRDS ID, or a User's NRDS ID. To request a change to the default NRDS ID, please contact RAMCO support.
Below are the scenarios where the default member id is used in the Ecommerce transcations.
Scenario 1: The Contact does not have a NRDS ID set (in CRM).
Scenario 2: The member is not affiliated with your organization in NRDS so the system does not get a response back from NRDS stating that the member is active in NRDS. Because of this, the default member id is used.
Scenario 3: For whatever reason (most likely network connectivity issue on the CRM server or at NAR's servers), attempting to get the member status from NRDS for a member does not return any message whatsoever.
If scenario 1 and 2 are not applicable, you will need to work directly with NRDS EC to correct the transactions where the default member id was used but should not have been.
The e-mail for NRDS EC Support is firstname.lastname@example.org