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Why Didn’t My Member Get a Dues Bill?

Issue:

An individual member did not get billed for dues OR an office received the bill for an individual when they were not supposed to.

 

Resolution:

The membership record is set up to bill the account/office rather than the individual member.

 

Troubleshooting:

  1. Open the membership record for the member
  2. Verify that the Account field is filled in

membership_account.png

 

Resolving the Issue:

To resolve the issue, go to the dues item and then the order associated with the dues item. Open the order and swap the customer from the Account/Office to the correct member.

                order_customer.png

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