Issue: Users would like to remove or edit a product from an order that is associated with a dues item. However, when they go to the order, they get a message saying that they cannot edit the order.
Resolution:
Customers can remove RPAC products from within the Process Payment Wizards and portal. For other products, simply follow the directions below:
1. Open the order you want to change and select Dues Items from the subgrid.
2. Open the Dues Item and open the Dues Order Product in question from the right-hand subgrid, if you want to edit the amount. If you want to remove the product altogether, you can simply delete that product from the Dues Item.
3. Update the price to the desired amount.
4. Update the Overridden flag to "Yes" (if RPAC also select Opt Out "Yes," if setting to 0.00)
5. Save and Close, returning to the Dues Item
6. Recalculate the Dues Item using the Recalculate button in the top Ribbon tool bar, under More Commands (the three dots)
7. Go to the order and select recalculate in the top ribbon tool bar.
8. You should see the correct total in the order and you can now apply payment through the process payment wizard or the apply payment wizard.
Note: Any new member applications completed through the membership application wizard will be able to be edited through the order products on the order as no dues item is created through the membership application process.