Issue: RAMCO took a payment, but the payment was not applied to the order and invoice because the the product on the invoice has product type = sales inventory, but the QTY on Hand = 0
You need to either update the product type to be something other than sales inventory or update the related product location to have QTY on Hand is greater than 0. Once you do that, you can go to the payment record and run the 'Reattempt Sales Order Payment' workflow. This should apply the payment accordingly:
