You've created a class in the system; however, when a member tried to register on the portal they receive the error message, ""We're Sorry. You are not eligible to register for this class".
Below are some of the common issues that can cause this error and how to resolve them.
1. Does the Class have a Class Registration Fee?
Even if a Class is free to members, a Class Registration Fee is required by the system, and the portal will show the error message if it is missing. To resolve this, add a Class Registration fee and a Product with $0 Price List Items. Additional information about the Class Registration Fee can be found here.
2. Is Class Registration Fee missing information?
Check the Begin Date and End Date on the Fee. Does today's date fall into that date range? If it does not, adjust the dates as needed.
Check the Publish to Portal field. If you only have one Fee it must be published to the portal. If you have multiple fees, at least one Fee must be published.
3. Is the Product on your Class Registration Fee set up correctly?
- Open the Product record from the Class Registration Fee.
- Check if the Product Type field is set incorrectly - Sales Inventory should only be used for any physical items your Association might sell. For Classes, this field can be set to "Class Registration Fee". The Product Type being set to "Sales Inventory" will not cause the error message to display, but can keep the payment from applying as expected in CRM.
- Confirm there are Price List Items - without Price List Items, the system doesn't know how to charge the person signing up. Add Price List Items for Member and Non-Member or Default (whichever your system uses) using the + icon above the subgrid.
