ISSUE: When an inactive member attempts to pay dues via the portal and sees either an Error Message or directed back to the Portal Home Page.
CAUSE: Person's membership status does not match the Dues Cycle Master Query and/or Dues Schedule Queries anymore.
RESOLUTION: You will need to adjust the queries assigned to the Dues Cycle and Dues Schedules.
1. Go to the Membership
2. Select Dues Cycles
3. Select the Dues Cycle that the inactive member is trying to pay for.
4. Click Master Query in the ribbon tool bar.
5. Check to see if access is limited to Active Status, if so remove that clause from the query.
6. Then do the same for the Dues Schedule Query the member is falling under.