Welcome to RAMCO Support. There are a variety of resources available to you to help you make the most out of your system whether you are new to RAMCO or a veteran user. The information below provides links to available resources and some information about when to use each.
All links and RAMCO tutorial content can be accessed here:
Watch and Learn
https://vimeo.com/ramcoams/videos/search:/sort:date
RAMCO has a video library with guides to common tasks and new features.
Engage With The RAMCO Community
https://ramcoams.connectedcommunity.org/
This is the community page for RAMCO subscribers.
- Search for popular topics and best practice guides
- Exchange ideas with other system users
- Get new release updates
- Request new features
- Engage with the RAMCO training team
Ask and Learn Weekly Training Sessions
https://ramcoams.connectedcommunity.org/events
These weekly events are free to subscribers and a RAMCO trainer is available to answer any questions you have about the system. This is great for
- Reviewing dues, meetings, or other complex system set up instructions
- Getting help implementing a new process
- Learning about new features
Contact Customer Support
This email will connect you with our support department. Send us a message if you have an issue with your system and need help resolving it. A case will be generated in our support portal and agents will follow up with you.
https://cobaltcare.zendesk.com/
This is the site to access our support portal. Here you can
- Review articles based on commonly asked questions and processes
- Review past cases
- Check for status on current cases
- Submit new cases