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Emails Stuck in Pending Send

Issue:

Emails are stuck in Pending Send.

 

Resolution:

Troubleshooting

1. Verify the User in the From field of the email has their E-mail access type - Outgoing sent to E-mail Router. If it is set as None of Outlook, set it to E-mail Router and Save. 

 

Email_Access_Router.png

 

2. Even if that is not the issue you may have to click Approve E-mail in the top ribbon tool bar to make sure the e-mail is approved. If you did have to do step one you will absolutely have to do step 2. 

 

Approve_Email.png

 

3. If that is not the issue, click on the Default Queue for the User in the From field of the email.

 

Default_Queue.png

 

4. If no email is listed in the Queue, add the same email address as the User and Save.

 

5. Click Approve E-mail.

 

Approve_Email_-_Queue.png

 

5. If that is not the issue, put in a support ticket and ask Support to verify that the Email service is started on the server.

 

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