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Information Links

Welcome to RAMCO Support. There are a variety of resources available to you to help you make the most out of your system whether you are new to RAMCO or a veteran user. The information below provides links to available resources and some information about when to use each.

All links and RAMCO tutorial content can be accessed here

https://content.clicklearn.com/publiccloud/9b1ef083-a57f-4cbb-833a-8ce5a146c7ac/8FCD8D74-B654-4DB2-81A0-99E65BD89F88/199B4258-11E7-4138-B8E7-13C99570762F.1033/RAMCO%20Portal.htm

 

Watch and Learn

https://www.youtube.com/user/RAMCOAMS/videos

RAMCO has a video library with guides to common tasks and new features.

Engage With The RAMCO Community

https://ramcoams.connectedcommunity.org/

This is the community page for RAMCO subscribers.

  • Search for popular topics and best practice guides
  • Exchange ideas with other system users
  • Get new release updates
  • Request new features
  • Engage with the RAMCO training team

Ask and Learn Weekly Training Sessions

https://ramcoams.connectedcommunity.org/events

These weekly events are free to subscribers and a RAMCO trainer is available to answer any questions you have about the system. This is great for

  • Reviewing dues, meetings, or other complex system set up instructions
  • Getting help implementing a new process
  • Learning about new features

Contact Customer Support

Support@ramcoams.com

This email will connect you with our support department. Send us a message if you have an issue with your system and need help resolving it. A case will be generated in our support portal and agents will follow up with you.

https://cobaltcare.zendesk.com/

This is the site to access our support portal. Here you can

  • Review articles based on commonly asked questions and processes
  • Review past cases
  • Check for status on current cases
  • Submit new cases